Network troubleshooting technician providing live chat help

Joe B.

Reviewed for technical accuracy

Specialities: Home networking, Wi-Fi routers, mesh systems, smart TV & streaming setup (Sony / Samsung / LG), DNS & IP configuration, ISP setup

Fix “Sony TV not connecting to Wi-Fi” — Bravia network error, wireless & IP address issues

Technician avatar Technician
Hi! We’ll get your Sony TV not connecting to Wi-Fi issue fixed so streaming apps work again instead of showing network errors. I just need a quick picture of your setup so we can target the right fixes.

Which Sony TV do you have (Sony Bravia Android TV, Google TV, older smart TV), and do you see a specific Wi-Fi error message such as “Could not find IP address”, “Network not connected”, error 1106 or 2200, or “Cannot connect to wireless network”?

Is the TV using Wi-Fi only, or do you also have the option to plug it into the router with an Ethernet cable? And on the router side, are other devices (phones, laptops, tablets) able to connect to this home Wi-Fi network and go online without issues right now? Finally, is your TV far from the router or separated by several walls, or fairly close in the same room?
Customer
It’s a Sony Bravia Android TV. When I try to connect it to Wi-Fi in Network settings, it sees my wireless network, but then I get “Could not obtain IP address” or sometimes it just says “Wi-Fi connection failed”. My phone and laptop connect to the same Wi-Fi fine and have internet, so it’s only the Sony TV Wi-Fi that doesn’t work. I don’t have an Ethernet cable nearby, so it’s wireless only.
Technician avatar Technician
Got it, that helps a lot. When a Sony TV won’t connect to Wi-Fi and shows “could not obtain IP address” or “no IP address”, it usually means the TV can see the wireless network, but something breaks when it tries to get network settings from the router.

Common reasons for Sony Bravia not connecting to Wi-Fi:
• The router’s DHCP server (automatic IP assignment) is glitching or temporarily refusing new devices.
• The TV has cached bad IP address or DNS settings, especially if the network was changed or the password was updated.
• The Wi-Fi network is using a security or frequency combination (e.g., mixed WPA/WPA2, 5 GHz only) that the TV doesn’t like, so it drops before getting an IP.
• Firmware bugs on the TV or router cause random Wi-Fi connection failed messages until both devices are rebooted or updated.

We’ll start with easy checks to refresh the connection between the Sony TV Wi-Fi adapter and your router, then we’ll move into manual IP and DNS settings if needed so the TV can finally grab an address and stay online.
Customer
That makes sense. The router is in the next room, maybe 5–6 meters away, one wall in between. The TV used to connect fine to this Wi-Fi, but recently it started saying “Wi-Fi has no Internet” and then stopped connecting at all. I tried turning Wi-Fi off and on in the TV menu and restarting the TV once, but it didn’t help. I haven’t changed anything special on the router as far as I know.
Technician avatar Technician
Perfect, that history is useful — it tells us the Sony TV Wi-Fi connection worked before and then started failing, which often points to cached settings or a router glitch rather than permanent hardware damage.

Step A — Power cycle & clean Wi-Fi reconnect
1) On the Sony TV, go to Settings > Network & Internet (or Network Setup on older models) and select your Wi-Fi network. Choose Forget network so the TV clears the saved password and IP settings.
2) Turn the TV fully off and unplug it from power for 60 seconds. This hard reset drains leftover power and restarts the Wi-Fi module.
3) On the router, unplug its power for 30–60 seconds, then plug it back in and wait a few minutes until the internet light is stable. This refreshes DHCP and Wi-Fi radios.
4) Plug the TV back in, power it on, and go back to Network & Internet > Wi-Fi. Select your network again, carefully enter the password, and for now leave it on Easy/Automatic IP settings.

After these steps, tell me if the Sony TV not connecting to Wi-Fi error changes — do you still see “could not obtain IP address”, “no IP address”, or now a different error like “Incorrect password” or “Network not connected”?
Customer
I followed that: forgot the network on the Sony TV, unplugged both the TV and router, then reconnected everything. When I select my Wi-Fi and type the password, it says “Connecting…” for a while and then shows “Could not obtain IP address” again. So it seems like the Sony TV still won’t get an IP address, even after the restart.
Technician avatar Technician
Thanks for checking — the fact that your Sony TV can see the Wi-Fi SSID but still fails on IP means the problem is most likely between the router’s DHCP and the TV’s IP settings.

Step B — Make Wi-Fi more “TV friendly”
• If your router combines 2.4 GHz and 5 GHz with one name (“Smart Connect” or “Band steering”), temporarily create a separate 2.4 GHz network name like “Home-2G-TV” and connect only the Sony TV there. Many TVs are more stable on 2.4 GHz when signal is going through walls.
• Ensure the router’s DHCP server is enabled and has enough free IP addresses. If you’ve set a very small IP range, the pool can run out and the TV gets “no IP address”.
• Turn off any MAC address filtering or parental controls that might be blocking new devices, and make sure the TV isn’t on a guest network with no local access.
• If your router has a “Wi-Fi 6-only” or “AX-only” mode on 5 GHz, consider allowing mixed 802.11n/ac/ax so older Sony TVs can join cleanly.

Once you’ve saved those changes, reboot the router again, then try reconnecting the Sony Bravia Wi-Fi to the new 2.4 GHz network and see if it still says “could not obtain IP address” or if it now connects but shows “No Internet”.
Customer
I checked the router and turned off Smart Connect so now I have separate 2.4 and 5 GHz networks. I connected the Sony TV to the new 2.4 GHz network. Now it actually connects, but the network status test shows Wi-Fi: OK and Internet: Failed. Apps like Netflix say “Network error, please check your connection”. So the TV is on Wi-Fi but still doesn’t have internet access.
Technician avatar Technician
Great, that’s progress — now the Sony TV connects to Wi-Fi, but the internet test fails. That’s almost always a DNS or gateway problem.

Step C — Set manual IP/DNS on the Sony TV
1) On the TV, go to Settings > Network & Internet > Network Setup (or similar) and choose your current Wi-Fi network.
2) Instead of “Easy/Automatic”, select Custom or “Enter manually”.
3) For the IP address, pick an address in the same range as your router. For example, if your router’s address is 192.168.1.1 and your phone gets 192.168.1.20, you can set the TV to 192.168.1.50 with subnet mask 255.255.255.0 and default gateway 192.168.1.1 (your router).
4) For DNS server, manually set a public DNS like 8.8.8.8 (Google DNS) as Primary and optionally 8.8.4.4 as Secondary. This often fixes Sony TV errors like 1106 or 2200 where the TV can’t reach internet servers reliably.
5) Save the settings, then run the TV’s built-in network diagnostics / connection test again from the Network menu.

After that, try opening a streaming app again. Let me know if the Sony TV Wi-Fi internet test now reports both “Wi-Fi: OK” and “Internet: OK”, or if you still see “Network error” in apps.
Customer
I set a manual IP like you described (192.168.1.50) and set the DNS to 8.8.8.8 and 8.8.4.4. After saving, the Sony network test now shows Wi-Fi: OK and Internet: OK. Netflix and YouTube actually open and play, but sometimes after a while the TV pops up “Connection dropped” and I have to retry. So it’s mostly working but the Sony TV Wi-Fi keeps disconnecting occasionally.
Technician avatar Technician
That’s exactly what we want — now we’re chasing stability instead of basic connectivity. If a Sony TV keeps dropping Wi-Fi after connecting, it’s usually either signal quality or firmware.

To reduce those random drops:
• In Settings > Network & Internet, check the signal strength icon. If it’s only 1–2 bars, try moving the router a bit closer or higher, or angle its antennas more toward the TV’s room for a stronger 2.4 GHz signal.
• On the router, fix the 2.4 GHz channel to 1, 6 or 11 (instead of Auto) and set channel width to 20 MHz to reduce interference from neighbors. This can make Sony TV Wi-Fi much more stable in apartments.
• On the TV, go to Settings > About > System software update (or “Software update”), and install any available firmware update. Sony often improves Wi-Fi, Android/Google TV performance and app connectivity in updates.
• Disable any router “eco” or power-saving features that put Wi-Fi radios to sleep, and avoid connecting the TV to a heavily-limited guest network.

After applying those, stream a show for 10–15 minutes and see if the Wi-Fi disconnects still happen as often or if they’re already less frequent/shorter.
Customer
I changed the router to channel 6 with 20 MHz width, updated the Sony TV firmware (there was an update pending), and moved the router a little closer. Now the Sony TV Wi-Fi connection seems much more stable. I watched YouTube and Netflix for about 30 minutes and only saw one very brief buffering moment, no “connection dropped” pop-ups. Is there anything else I can set so the TV doesn’t revert to the old broken settings later?
Technician avatar Technician
Nice — sounds like we’ve turned “Sony TV not connecting to Wi-Fi” into a stable connection again. Let’s lock in what works so it stays that way.

Step D — Keep Sony TV Wi-Fi working long-term
• Leave the TV on that dedicated, stable 2.4 GHz SSID. Avoid frequently renaming the Wi-Fi or changing passwords unless necessary, because that forces the TV to rebuild the connection from scratch.
• In the TV’s Network status screen, snap a quick photo of the working IP, Gateway and DNS values. If the TV ever loses its network settings (after a reset, for example), you can re-enter the same fixed values instead of starting from zero.
• Turn on automatic software updates for the Sony TV if available, or check once a month. Many “Wi-Fi keeps disconnecting” complaints get solved by newer firmware.
• If you ever factory-reset the TV or router, repeat our working recipe: turn off band steering, use a clean 2.4 GHz network, enable DHCP, then manually set IP/DNS on the TV if automatic assignment misbehaves again.

With those in place, your Sony Bravia Wi-Fi should stay connected and streaming without constant “network error” messages.
Customer
Got it. I took a picture of the working IP and DNS settings, and I’ll leave the Sony TV on the dedicated 2.4 GHz network. Right now everything loads quickly and I’m not seeing “Wi-Fi connection failed” anymore. Thanks for walking me through the Sony TV Wi-Fi fix step by step.
Technician avatar Technician
You’re welcome — glad we could get your Sony TV back online over Wi-Fi.

Summary: To fix a Sony TV not connecting to Wi-Fi, clear and reconnect the wireless network, power-cycle TV and router, move the TV to a stable 2.4 GHz SSID, make sure DHCP is working, then set a manual IP address and DNS (8.8.8.8) if the TV still shows “could not obtain IP address” or errors like 1106 / 2200. Finally, update firmware and tune router channels for a more stable signal. If you ever get stuck again — “network error”, “no IP address”, or constant Wi-Fi drops — you can open a chat with an expert and we’ll trace the issue live with you.
Customer
Perfect, everything works now and I actually understand what those network settings on my Sony TV mean. I’ll reach out again if it starts acting up, but for now the Wi-Fi is stable and streaming is smooth.
Technician avatar Technician
Any time! If a friend or coworker complains that their Sony TV won’t connect to Wi-Fi, their Bravia smart TV keeps dropping the wireless network, or apps show error 1106 / 2200, you can share this checklist — and if you’d like someone to click through Sony TV and router settings with you in real time, just start a chat with an expert and we’ll take it from there.

Quick answer: the accepted fix

Accepted fix when a Sony TV is not connecting to Wi-Fi: power-cycle TV and router, connect the TV to a stable 2.4 GHz network, ensure DHCP is on, then set a manual IP address, gateway and DNS (8.8.8.8). This usually clears “could not obtain IP address”, 1106 / 2200 network errors and “Wi-Fi connection failed” messages.

Why Sony TVs won’t connect to Wi-Fi (IP address, DHCP, interference)

Most Sony TV not connecting to Wi-Fi problems come down to how the TV and router talk to each other during network setup. The TV first authenticates to the wireless network, then asks the router’s DHCP server for an IP address, gateway and DNS. If either step fails, you’ll see messages like “could not obtain IP address”, “Wi-Fi connection failed”, or “network not connected”.

On top of that, weak signal or interference can cause random drops where a Sony Bravia Wi-Fi connection looks fine one minute and fails the next. Splitting 2.4 GHz and 5 GHz into separate SSIDs, using a fixed channel, and positioning the router closer to the TV all help reduce Wi-Fi interference so the connection stays stable after you fix the IP and DNS settings.

How to tell if it’s your Sony TV, router, or internet causing Wi-Fi issues

To narrow down a Sony TV Wi-Fi not working issue, it helps to test each part of the chain separately:

First, check whether other devices (phones, tablets, laptops) connect to the same Wi-Fi and stream without trouble. If they also struggle, the problem is likely the router or internet connection. If everything else works except the Sony TV, focus on the TV’s network setup, IP address and DNS settings.

Next, look at the TV’s Network status / diagnostics screen. If it says “Wireless: Failed”, the basic Wi-Fi connection is broken — check password, SSID and distance from the router. If it says “Wireless: OK, Internet: Failed”, the Wi-Fi link works but the TV can’t reach the internet, which usually means you need to fix gateway or DNS settings, or reboot/update the router so it properly routes traffic from the TV.

Sony TV not connecting to Wi-Fi — quick troubleshooting tips

Refresh the network, give the TV a clean 2.4 GHz signal, then fix IP and DNS.

Fast path: unplug your Sony TV and router for 60 seconds → split 2.4 GHz and 5 GHz and connect the TV only to a stable 2.4 GHz Wi-Fi network → make sure DHCP is enabled → if you still get “could not obtain IP address”, switch to Custom network setup and enter a manual IP address, gateway and DNS (8.8.8.8) → update Sony TV firmware and set a clear 2.4 GHz channel (1, 6 or 11) on the router to prevent future drops.

Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your Sony TV model, router brand and ISP, please consult a verified expert on Whizz-Tech before making decisions.

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FAQ

Why is my Sony TV not connecting to Wi-Fi?

A Sony TV not connecting to Wi-Fi usually means something is blocking the TV from getting an IP address or reaching the internet. Common causes are incorrect Wi-Fi passwords, router DHCP issues, DNS problems, or interference on busy wireless channels. In many cases, forgetting the network, power-cycling TV and router, and putting the TV on a clean 2.4 GHz SSID fixes the problem.

How do I fix “could not obtain IP address” or “no IP address” on a Sony TV?

If your Sony Bravia TV shows “could not obtain IP address”, first reboot the router and TV, then reconnect to Wi-Fi using Easy/Automatic settings. If that fails, switch to Custom network setup on the TV and enter a manual IP address (in your router’s range), correct gateway (your router IP), and a public DNS server such as 8.8.8.8. This often clears Sony error codes like 1106 or 2200 that relate to network configuration.

Why does my Sony TV keep dropping Wi-Fi after it connects?

If your Sony TV Wi-Fi keeps disconnecting, the connection is probably borderline or unstable. Weak signal through walls, crowded channels, or power-saving features on the router can cause random drops. Try moving the router closer, using 2.4 GHz with channel 1, 6 or 11, setting 20 MHz channel width, and updating the TV’s firmware. Avoid guest networks or strict parental controls that may cut the TV off after a while.

When should I reset my Sony TV or router for Wi-Fi problems?

If you’ve tried power-cycling, forgetting/re-adding Wi-Fi, manual IP/DNS, and firmware updates but your Sony TV still won’t stay connected, a network reset on the TV (or, as a last resort, a full factory reset) can clear hidden configuration issues. Similarly, resetting an older or heavily customized router to defaults and reconfiguring Wi-Fi can help if its DHCP or routing has become unstable.

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