Uber Eats Receipts Not Printing After Update — Fix Guide
Joe B.
Reviewed for technical accuracy
Specialities: Windows 11/10, macOS (Sonoma/Ventura/Monterey), Printers, POS, Cloud dashboards, UberEats/Wolt/Doordash
UberEats receipt not printing / missing in Merchant Portal — Windows, Mac, iPad, Android POS
Technician
Technician
• Cached, outdated scripts in the Merchant Portal (receipt modal won’t render).
• Chrome/Edge changed the popup/print dialog permissions or blocked insecure printer endpoints.
• The Star TSP100/TSP143 driver or Star CloudPRNT lost its association; Windows swapped to a generic driver so thermal mode prints blank/garbled.
• Email receipts throttled or sender verification toggled off; the system logs show “receipt suppressed”.
• Integration conflict with POS/KDS (Square, Toast, Lightspeed) after token refresh — orders print but the tax-compliant receipt PDF fails to generate.
Plan: hard-refresh portal, repair printer mapping (Star/Epson), enable auto-print in Chrome, then verify Resend receipt and Export CSV/PDF from Orders & Payments.
Technician
1) Open manager.ubereats.com → press Ctrl+F5 (hard reload). If still blank, clear site data: Padlock → Site settings → Clear data then reload.
2) Allow popups/redirects for UberEats: Padlock → Site settings → Pop-ups and redirects = Allow and Automatic downloads = Allow (for PDF receipts).
3) Switch the print path: chrome://settings/printing → toggle Use system print dialog ON to work with vendor drivers and thermal receipt printers.
4) Try an Incognito window with extensions off. Ad/script blockers often break the Print Receipt button.
Technician
• In Printers & scanners choose your Star → Printer properties → confirm the model driver (Star TSP100/TSP143), not “Microsoft IPP Class”. If generic, install Star CUPS/Windows driver or Star CloudPRNT then set as default.
• Preferences: Paper size = 72mm/80mm receipt, Layout = Portrait, Disable “Fit to page”.
• If characters are missing, change Encoding to UTF-8 and enable Raster Mode (Star) / ESC/POS (Epson).
• Test a sample from the driver. If OK, go back to the Merchant Portal and print an Order detail → Receipt.
Technician
• In Orders → Order detail choose Resend receipt to the customer’s email or SMS.
• In Payments/Transactions open the order → Download PDF receipt (tax-compliant invoice) or Export CSV for date ranges (handy for bookkeeping).
• If resend fails, verify your Store email settings and SPF/DKIM status. Some updates toggle sender verification and receipts get suppressed as spam.
• For repeat diners, you can share the Order history invoice link from the dashboard.
Technician
• Re-authenticate the integration and sync the receipt template + tax settings — mismatched taxes can stop PDF generation.
• Ensure the POS isn’t set to “POS prints only”, which disables the Merchant Portal print receipt action.
• If your KDS auto-prints, keep duplicate receipt ON so counter + kitchen both get slips.
• After a token refresh, purge the app cache on your tablet (Android/iPad) and relaunch Uber Eats Manager.
Technician
• System Settings → Printers & Scanners → re-add printer with the vendor driver (not Generic PostScript). Set paper width 80mm/58mm.
• In Safari/Chrome set Two-step printing to the System dialog and disable “Headers/Footers”.
• In UberEats web, print from Order detail. If the modal is blank, clear Website Data → manager.ubereats.com and reload.
• For AirPrint models, use Epson/Star utility to force ESC/POS or Raster mode so barcodes/QR render properly.
Technician
• Set paper to 72–80mm and disable Fit to page to avoid shrinking.
• In the UberEats template, upload a high-contrast monochrome logo (300–360 dpi).
• Enable High density barcode/QR in the driver utility and print density = Medium to stop bleeding.
• If you need more data (tip, tax ID, invoice number), switch to tax-compliant receipt in Settings and turn on Include order notes.
Technician
Technician
Quick answer: the accepted fix
Accepted fix when UberEats receipts not showing / not printing: hard-refresh the Merchant Portal, allow pop-ups, use the system print dialog, and reinstall the Star/Epson thermal driver (avoid generic class drivers). Then Resend receipt to customers and Download PDF from Orders or Payments for accounting.
Receipts missing after UberEats/Chrome update — blank print dialog
Updates can cache old scripts or block popups, so the Print receipt modal won’t load. Clear site data, allow popups/automatic downloads, and toggle Use system print dialog. If the thermal receipt printer outputs blanks, replace the Microsoft IPP Class driver with Star/Epson and set paper width 80mm/58mm.
How to verify email, PDF, and thermal tickets
Create a test order: confirm customer email receipt arrives, print a tax-compliant receipt PDF, and run a driver test ticket. If QR/barcode is fuzzy, lower darkness and enable high-density mode. For bookkeeping, export transactions CSV and compare totals with your POS.
UberEats receipt troubleshooting — pro tips
Most issues come from blocked popups, cached scripts, or generic printer drivers.
Quick path: hard-refresh → allow popups → system print dialog → vendor driver (Star/Epson) → test Resend receipt & Download PDF. For POS integrations (Toast/Lightspeed/Square), re-link tokens and sync the receipt template so taxes match the invoice.
Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your environment, please consult a verified expert on Whizz-Tech before making decisions.
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FAQ
Why did my UberEats receipts stop printing after an update?
Browser popups may be blocked, cache is stale, or Windows/macOS switched to a generic printer driver. Allow popups, hard-refresh the Merchant Portal, use the system print dialog, and reinstall Star/Epson thermal drivers.
How do I resend a customer receipt?
Open the order in the Merchant Portal → choose Resend receipt. You can also Download PDF and email it manually from your business inbox.
Where do I download a PDF invoice for accounting?
Go to Payments/Transactions, filter the date range, then Export CSV or Download PDF receipts for individual orders. Ensure the tax ID and business address are filled in Store Settings.
Thermal ticket prints blank or tiny — how to fix?
Use vendor driver (not IPP Class), set paper width 72–80mm, disable Fit to page, and enable Raster/ESC-POS mode. Adjust print density to Medium for readable barcodes/QR.
POS integration active — will UberEats still print receipts?
Yes, but confirm the POS isn’t set to “POS prints only”. Re-link tokens after updates and sync receipt template + tax rules so invoice PDFs generate correctly.
| Symptom | Likely cause | Quick fix |
|---|---|---|
| Print Receipt button does nothing | Popups blocked; cached scripts | Allow popups; clear site data; reload portal |
| Thermal ticket blank/tiny | Generic driver; wrong paper width | Install Star/Epson driver; set 80mm/58mm; use system dialog |
| Customer didn’t get email receipt | Sender verification off; spam suppression | Verify store email; use Resend receipt; download PDF |
| POS prints but no PDF invoice | Template/tax mismatch after token refresh | Re-link integration; sync receipt template & taxes |
Step-by-step (Windows)
- Open manager.ubereats.com → hard-refresh (Ctrl+F5) and allow popups/automatic downloads.
- In Chrome enable Use system print dialog (Settings → Printing).
- Repair the thermal driver (Star/Epson); set paper width 80mm/58mm; disable Fit to page.
- From an order choose Print receipt and Resend receipt if needed.
Step-by-step (macOS)
- Clear Website Data for the portal; reopen in Safari/Chrome with extensions disabled.
- Re-add the Epson/Star printer using the vendor driver; set the proper receipt paper size.
- Use the system print dialog and turn off headers/footers; test a PDF download.
Sources
- Google Chrome — Manage pop-ups & redirects
- Star Micronics — TSP100/TSP143 drivers & utilities
- Epson — TM-T88 series support
- Apple — Print from your Mac
Filed under: Label / thermal / POS / shipping labels
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