Passport renewal confirmation page not printing — fix & print correctly

Joe B.

Expert ★★★★★ 27,853 satisfied customers

Specialities: Windows 11/10, macOS (Sonoma/Ventura/Monterey), Printers, Browsers (Chrome/Edge/Safari), PDF workflows

Passport confirmation page won’t print — Windows 10/Windows 11 or Mac (Chrome, Edge, Safari)

Technician

Hey! We’ll get your passport renewal confirmation page to print properly. Tell me the device (Windows 10/11 PC or Mac) and which browser you used — Chrome, Microsoft Edge, Safari, or Firefox. Also confirm whether the site shows a PDF confirmation or an HTML confirmation page after you submit the passport renewal form.

Customer

Windows 11, Chrome. After paying the passport fee I get the passport application confirmation, but when I hit Print nothing comes out. Sometimes a blank page; sometimes the Print dialog doesn’t open.

Technician

Got it. When the passport renewal confirmation page is not printing in Chrome/Edge, common causes are:
• Pop‑ups or the site’s PDF viewer is blocked, so the confirmation opens in an about:blank or blob: tab that your browser won’t print.
• The page is HTML but the print stylesheet hides content, leading to a blank print of the passport confirmation.
• An outdated printer driver or Windows queue issue; the job stalls in the Print Spooler.
• Extensions (ad‑blockers, PDF helper) interfering with print passport application confirmation.
Quick plan: allow pop‑ups/downloads, open the confirmation in the system PDF viewer, set scaling (100% / Fit to page), and if needed Print to PDF first, then print the saved file.

Customer

How do I allow the pop‑up and get a real PDF to print?

Technician

Chrome/Edge steps — passport confirmation won’t print:
1) When you click Print or View confirmation, look for a pop‑up icon in the address bar → Always allow pop‑ups and redirects from the passport site (e.g., Department of State or payment portal).
2) If a PDF opens inside the browser, click the download icon → save the file, then open in Adobe Acrobat or Windows Edge PDF and print from there (File → Print).
3) If it’s an HTML page, press Ctrl+P then click More settings → turn on Background graphics, set Scale to 100% (or Fit to page), and choose the correct Default printer.
4) Still stuck? Choose Destination → Save as PDF first. Then print the saved PDF — this bypasses broken page styles and extension conflicts.

Customer

What if the confirmation opens in a blank tab or says blob: or about:blank?

Technician

Blank tab / blob: URL means the site streamed the PDF. Try this:
• Use the viewer’s download button, not the browser’s print icon.
• Or right‑click the page → Print… → click Open system dialog to use Windows’ printer dialog.
• Disable extensions temporarily (ad‑block, PDF tools), or open a new Incognito/InPrivate window and re‑load the passport confirmation page.
• If nothing appears, re‑open the portal and choose Resend / Reprint confirmation or access your account dashboard to re‑download the passport renewal confirmation.

Customer

My partner’s Mac also can’t print the page from Safari. Any Mac‑specific fix?

Technician

Mac fix — passport confirmation not printing in Safari/Chrome:
• In Safari choose File → Export as PDF (for HTML) or use the PDF viewer’s Download. Open the file in Preview or Adobe Acrobat and print.
• In the Print dialog, set Scale to 100% or Scale to Fit, enable Print backgrounds if the receipt looks blank, and select the correct printer.
• If the queue stalls, remove and re‑add the printer in System Settings → Printers & Scanners. For stubborn cases, reset the printing system and reinstall the vendor driver.

Customer

I need the barcode and confirmation number to show. The printout crops the edges.

Technician

Make the confirmation print correctly: set Margins to Default (not None), choose the right Paper size (Letter or A4), and set Scale = Fit to page (or 95–100%). Turn off Headers and footers if they push the barcode off the page. If the portal offers a Print version link, use that.

Customer

Could printer drivers cause the issue? I see jobs stuck in the queue.

Technician

Yes — especially on Windows. If the passport confirmation won’t print from any site, clear the queue: run services.msc → restart Print Spooler, delete stuck jobs, and install the latest printer driver from HP/Epson/Canon/Brother. As a workaround, Print to PDF first, then print the saved PDF using the vendor driver.

Customer

What if I closed the tab and didn’t save it — can I reprint the passport renewal confirmation?

Technician

Most portals (e.g., government payment sites) let you reprint or download the passport application confirmation from your account or via the Resend email link. Check your inbox (and spam) for an email titled Passport renewal confirmation — it usually contains a PDF receipt or a link to print passport confirmation again.

Customer

Any tips for Firefox or if the browser still won’t print the confirmation page?

Technician

Try a fresh browser session: open an Incognito (Chrome) / InPrivate (Edge) / Private Window (Firefox/Safari), sign back in, and open the confirmation. Or change browsers — many users successfully print the passport renewal confirmation page by switching from Chrome to Edge or Safari. As a last resort, take a Save as PDF / Print to PDF and bring the file to another computer or a print shop.

Customer

That worked — I saved as PDF and printed with the right scale. Thanks!

Technician

Summary: If the passport renewal confirmation page won’t print or shows a blank page, allow pop‑ups, download the PDF, use the system print dialog, set scale/backgrounds, and update your printer driver. When in doubt, Save/Print to PDF first, then print the saved file. Need hands‑on help now? Open the chat.

Quick answer: the accepted fix

Accepted fix when passport renewal confirmation page not printing (Windows 10/Windows 11/Mac): allow pop‑ups for the portal, download the confirmation as PDF, open it in a desktop viewer (Preview/Acrobat) and print with correct Scale and Paper size. If the browser still fails, choose Save as PDF then print, or update the printer driver and restart the Print Spooler.

FAQ

Step‑by‑step (Windows 10/11)

1. In Chrome/Edge, allow pop‑ups for the passport site; click Download to save the confirmation as a PDF.
2. Open the file in Adobe Acrobat or Edge’s PDF viewer → Print → choose the correct printer.
3. Set Paper size to Letter/A4, Scale to 100% or Fit, enable Background graphics if needed.
4. If the job won’t print, restart Print Spooler and update the printer driver; then print the saved PDF.

Step‑by‑step (macOS)

1. In Safari use File → Export as PDF (for HTML) or the viewer’s Download button for PDFs.
2. Open the file in Preview/Acrobat → Print; choose the correct printer and paper size.
3. Use Scale to Fit or 100% scale; disable headers/footers to keep the confirmation number and barcode visible.
4. If the queue hangs, remove/re‑add the printer in System Settings → Printers & Scanners and try again.

Sources

• Google Chrome — Print and preview pages
• Microsoft Edge — Print settings
• Apple Safari — Print or create a PDF
• Adobe — Troubleshoot PDF printing

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