I-94 travel history page prints blank second page — browser isolation fix

Joe B.

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Specialities: Windows 11/10, Printers, Networking, Group Policy, Print Servers

I-94 travel history prints blank second page — Chrome/Edge system dialog, print scaling, PDF viewer & site isolation

Technician

Hi! We’ll fix the I-94 travel history page printing a blank second page. The CBP site renders results inside an embedded frame and some browsers block the second page due to site isolation, PDF viewer settings, or scaling.
Which browser are you using (Chrome, Edge, Firefox, Safari)? And does Print to PDF also show a blank page 2, or only the printer output?

Customer

Chrome on Windows 11. From the I-94 website, page 1 prints fine but page 2 is empty. If I save as PDF from the Chrome print window, the PDF’s second page is blank too.

Technician

Thanks — that helps. Common causes for I-94 travel history prints blank:
1) Browser print preview truncates content inside a cross-origin iframe when Site isolation / Site-per-process is enabled.
2) The built-in Chrome PDF viewer is forced even for HTML, creating a blank page.
3) Scale to fit, margins, or headers/footers push content to page 3, leaving page 2 empty.
We’ll route printing through the system print dialog, isolate the tab, and if needed download then print from Adobe Reader so the second page renders.

Customer

What’s the system print dialog step? I always use the Chrome print preview.

Technician

Step 1 — Use the system print dialog
• On the travel history results page press Ctrl+Shift+P (or in Edge: More → Print using system dialog).
• Set Scale = 100% (Actual size), Margins = Default, turn off Headers and footers, and enable Background graphics.
• Choose Microsoft Print to PDF first. If the saved PDF shows both pages, print that PDF to your printer from Adobe Acrobat/Reader.

Customer

System dialog still gives a blank page 2 in the PDF. What next?

Technician

Step 2 — Tweak site isolation for the CBP tab
• Open a fresh window, type chrome://flags/#enable-site-per-process and ensure it’s Default (not Forced). Relaunch.
• Alternatively, keep isolation on but open the I-94 results in a new tab with Open link in new tab so the frame becomes top-level (no cross-origin iframe).
• Try Print → System dialog again.
Many users report page 2 appears as soon as the content is top-level or isolation isn’t forcing a separate process for the embedded results.

Customer

After opening in a new tab, page 2 shows in preview but still prints blank on paper.

Technician

Step 3 — Bypass the built-in PDF viewer
• Go to chrome://settings/content/pdfDocuments and enable Download PDFs instead of opening them in Chrome.
• Now Save the I-94 travel history as PDF, open it in Adobe Reader, and print from there (Actual Size, Auto portrait/landscape).
• If you must stay in browser, try Firefox or Edge — both often render page 2 correctly for the I-94 history.

Customer

Adobe prints both pages! But our office still uses Chrome. Any settings we should standardize?

Technician

Step 4 — Standardize Chrome/Edge printing
• Default to System print dialog (Ctrl+Shift+P) and Scale 100%, Margins Default, Headers/Footers Off.
• Set paper size to Letter (or A4 if you’re outside the U.S.) — mismatched size can create a blank page 2.
• Allow pop-ups for https://i94.cbp.dhs.gov and disable extensions (ad-blockers, PDF tools) on that site.
• Clear cache for the site and do a hard reload (Ctrl+F5).

Customer

Does private/incognito help? Also, what about Edge?

Technician

Incognito helps by disabling extensions. Try a clean Incognito window and print via the system dialog.
In Microsoft Edge: use More → Print using system dialog. Edge’s site isolation defaults differ and often render the second page correctly. For managed PCs, admins can push PDF handling and printing defaults via GPO/Intune so every workstation uses the same settings.

Customer

After switching to system dialog and downloading the PDF, both pages print. Anything else to keep it reliable?

Technician

Final checks:
• Keep Download PDFs enabled or print from Adobe Reader for official copies.
• Use Actual size 100%, correct paper size (Letter/A4), and Background graphics on.
• If the page is still blank, repeat in Firefox — its print engine avoids the Chrome iframe issue entirely.

Customer

Great — the I-94 travel history prints both pages now. Appreciate the help!

Technician

Summary: If the I-94 travel history prints a blank second page, bypass the browser preview (Ctrl+Shift+P), set Scale 100%, download and print from Adobe Reader, or open results in a new tab to avoid cross-origin frames. Need hands-on help setting this up on multiple PCs? Open the chat.

Quick answer: the accepted fix

Accepted fix when I-94 travel history prints a blank second page: use the system print dialog (Ctrl+Shift+P), set Scale 100% with correct paper size, enable Background graphics, open results in a new tab (avoid iframes), and Download PDF to print from Adobe Reader. Extensions and site-isolation flags often cause the issue.

FAQ

Step-by-step (Windows & browsers)

1. Open I-94 travel history results in a new tab (avoid iframes).
2. Press Ctrl+Shift+P to use the system print dialog and set Scale 100%, correct paper size, headers/footers off.
3. Enable Download PDFs; save and print via Adobe Reader if preview still shows blank page 2.
4. If Chrome fails, print in Edge or Firefox; clear cache and disable extensions on the CBP site.

Note for macOS

1. Use File → Print → PDF → Save as PDF, then print from Preview/Acrobat with Scale 100%.
2. If Safari preview fails, try Chrome or Firefox and use the system dialog.

Sources

• CBP — I-94 official site
• Google — Print using system dialog
• Microsoft Edge — Printing & PDF settings

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