Printer troubleshooting technician providing live chat help

Joe B.

Reviewed for technical accuracy

Specialities: Browser/driver printing, PDF export, USCIS/CBP forms, Windows & macOS

I-94 printout cuts off page 2 — fix truncated second page, missing rows, wrong scaling, Letter/A4 mismatch

Technician avatar Technician
Hey! We’ll get your I-94 travel history printout to fit properly. The common causes of a cropped second page are scale not 100%, Fit to page disabled, Letter vs A4 mismatch, and extra headers & footers in Chrome/Edge/Firefox. Are you printing straight from the CBP I-94 website, or from a saved PDF? Which browser and printer are you using?
Customer
From the CBP site in Chrome on Windows. Page 1 looks fine, but page 2 is cropped at the bottom—the last few entries are cut off. We need it for USCIS and they want the full travel history.
Technician avatar Technician
Got it. Let’s fix Chrome cut-off pages first.
1) Press Ctrl+P (or Print). In the right panel set More settings → Scale = 100% and toggle Fit to page ON if available.
2) Paper size: choose Letter (8.5×11) if your printer uses Letter. If your printer is set to A4, match it in both Chrome and the printer driver.
3) Turn OFF Headers and footers so the page gains vertical space.
4) Margins: set to Default or Custom 0.25″. Oversized margins often cause a second page cropped effect.
Customer
Changing to Letter and turning off headers helped, but there’s still a tiny cutoff at the bottom of page 2. Any other options?
Technician avatar Technician
Yes — the reliable workaround is a two-step export.
Step 1: In Chrome choose Destination → Save as PDF and set Scale 100%, Fit to page, Letter, margins Default. Save it.
Step 2: Open the saved file in Adobe Acrobat/Reader and print with Page Sizing: Fit or Actual size. Acrobat respects table widths better than browser engines and prevents I-94 travel history cuts off issues.
Customer
We also tried Edge and it still trims the table border. Could orientation matter?
Technician avatar Technician
Good question. The I-94 table is wide on some screens. Try:
• Set Orientation: Portrait. If any columns spill, switch to Landscape with Scale 95–97%.
• Click More settings → Print using system dialog and in the driver set Borderless OFF, Paper Size = Letter, and disable any Fit to printable area conflicts. This prevents the second page truncated symptom caused by mismatched printable margins.
Customer
What about Mac? One coworker on macOS says page 2 is missing entirely when printing from Safari.
Technician avatar Technician
On macOS use Chrome or Acrobat instead of Safari for this page.
• File → Print → Scale 100%, Paper Size = US Letter (or A4 if that’s what you use).
• Uncheck Print headers and footers. If still cropped, choose Save as PDF, open in Acrobat, then print with Fit. This resolves most I-94 print page 2 missing cases on Mac.
Customer
We must upload a clean copy to USCIS. Any formatting recommendations so they accept it the first time?
Technician avatar Technician
Absolutely. Use this USCIS/CBP-friendly workflow:
1) Save as PDF from the browser with Scale 100%, Letter/A4 matched, headers off.
2) Open in Acrobat → Print to PDF again with Fit to normalize margins (this “flattens” the layout).
3) Verify page count and that no rows are truncated on the second page. Keep both the web export and the final PDF for records.
Customer
Done. After exporting to PDF then printing from Acrobat at Fit, nothing is cropped. Can you summarize the quick fix?
Technician avatar Technician
Summary: For an I-94 travel history printout cropped on second page: set Scale 100%, Fit to page, Letter vs A4 matched, and headers/footers off. If any line is still cut off, Save as PDF then print from Adobe Acrobat using Fit or Actual size. Need help? Open the chat.

Quick answer: the accepted fix

Accepted fix when the I-94 travel history is cropped on page 2: in Chrome/Edge set Scale 100%, turn on Fit to page, choose the correct paper size (Letter/A4), and disable Headers & footers. If still truncated, Save as PDF, open in Adobe Acrobat, and print with Fit.

Why I-94 pages get cut off (scale, margins, paper size, driver)

The CBP table is tall and can exceed the printable area if scale ≠ 100%, margins are large, or the printer expects A4 while the browser sends Letter. Extra headers/footers also push rows off the bottom. Exporting to PDF then printing from Acrobat standardizes layout and prevents truncated second page issues.

How to verify the fix

Preview all pages before printing. Page count should match the on-screen preview. Check the last row on page 2 for cropping. If any content still clips, reduce scale slightly (95–97%), or switch orientation to Landscape and try again.

I-94 printing tips — avoid cut-off pages

Most problems are scale, margins, or Letter/A4 mismatch.

Quick path: Chrome/Edge → Scale 100% → Fit to page → Letter vs A4 correct → headers off → if needed Save as PDF and print from Acrobat. Keep the PDF copy for USCIS uploads.

Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your environment, please consult a verified expert on Whizz-Tech before making decisions.

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FAQ

Why is my I-94 travel history cropped on page 2?

Scale/margin settings, wrong paper size (Letter vs A4), and browser headers/footers often push rows off the page. Set Scale 100%, enable Fit to page, match paper size, and turn headers off.

How do I fix I-94 print page 2 missing in Chrome or Edge?

Use More settings → Scale 100% → Fit to page → Paper size Letter/A4 → Headers & footers off. If any content is still cut, Save as PDF and print from Adobe Acrobat with Fit.

Can I print in Landscape?

Yes. If columns wrap or the table is clipped, choose Landscape and set scale to 95–97% to keep the full table within the printable area.

Is the PDF export acceptable for USCIS or CBP?

Yes. Save the flattened PDF and verify the full page count and all rows are visible. Upload the final PDF copy to USCIS portals.

Common I-94 printing problems and quick fixes
SymptomLikely causeQuick fix
Second page cropped / cut-off Scale/margins, headers on Scale 100%, Fit to page, headers off
Page 2 missing entirely Paper size mismatch (Letter/A4) Match paper size in browser & driver
Table too wide Portrait width limit Landscape + scale 95–97% or Fit
Print differs from preview Browser renderer quirks Save as PDF → print from Acrobat

Step-by-step (Windows/macOS)

  1. From the I-94 site press Ctrl/Cmd+P → More settings → set Scale 100% and enable Fit to page.
  2. Choose the correct Paper size (Letter or A4) in both browser and printer driver; turn Headers & footers off.
  3. If content is still truncated, switch Orientation (Portrait/ Landscape) and try Scale 95–97%.
  4. As a reliable fallback, select Save as PDF, open in Adobe Acrobat, and print with Fit.

Note for macOS

  1. Prefer Chrome or Acrobat over Safari for I-94 prints.
  2. In the print dialog set Scale 100%, US Letter (or A4), and uncheck headers/footers; export to PDF first if needed.

Sources

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