Fidelity statements print grayscale only — secure view export (Chrome/Edge/Acrobat)
Joe B.
Expert ★★★★★ 27,853 satisfied customers
Specialities: Online banking PDFs, Fidelity.com statements, secure PDF viewer/export, Chrome/Edge print dialogs, Adobe Acrobat color printing
Fidelity statement prints black & white only — secure view vs downloaded PDF, Chrome/Edge color toggle, Acrobat grayscale setting
Technician
• Are you printing directly from the secure viewer in the browser or from a downloaded PDF?
• Browser & OS: Chrome or Edge on Windows/Mac?
• Printer model and whether driver defaults show Black & White / Grayscale, “Print in grayscale”, or “Economode”?
• Do you see options like Color, Background graphics, or “Use system dialog (Ctrl/Cmd+Shift+P)”?
Technician
We’ll: 1) Export/Download the original statement from Statements & Documents. 2) Open in Adobe Acrobat Reader or system Preview. 3) Disable any Grayscale/B&W driver options. 4) If printing from browser, toggle Color and enable Background graphics, or use Use system dialog….
Technician
Technician
In the Acrobat dialog, leave “Print in grayscale (Black and White)” unchecked. Avoid “Print as Image” unless troubleshooting quality. Then print again.
Technician
• Set Color (not Black & White).
• Expand More settings → enable Background graphics so logos/colored bars print.
• Click More settings → Print using system dialog (Ctrl/Cmd+Shift+P) and pick Color in the driver if the browser UI hides it.
If the portal’s secure viewer still forces B&W, download the PDF first — then print outside the embedded viewer.
Technician
Technician
• Background graphics — prints colored fills/banners many portals render as CSS backgrounds.
• Color (vs B&W). Also keep Scale = 100% (no “Fit to page”) to avoid thin color lines turning gray. If the inline viewer still strips color, use the Download path and print in Acrobat instead.
Technician
Technician
Quick answer: the accepted fix
Accepted fix when Fidelity statements print in grayscale only: Download the statement from Statements & Documents, open in Adobe Acrobat Reader or Preview, set Color, disable Grayscale/Monochrome/Economode in driver preferences, and print. If using browser print, enable Background graphics and use Use system dialog to force Color.
Why secure viewers can force grayscale (browser renderer & driver defaults)
Financial portals often embed a secure PDF viewer that rasterizes pages for the browser print dialog. If the viewer disables color layers or your printer driver defaults to Grayscale, the output remains B&W. Downloading the native PDF and printing via Acrobat restores the full color pipeline, while the browser path may require toggling Color and Background graphics.
How to verify Color output is active
Open the PDF in Acrobat and choose File → Print. Confirm the app’s color box isn’t set to Print in grayscale, then open Printer Properties/Preferences and select Color. Print one page with charts. In the browser path, set Color, enable Background graphics, and if needed select Use system dialog (Ctrl/Cmd+Shift+P) to access full driver options.
Color missing — quick troubleshooting tips
Most “grayscale only” cases come from the secure viewer pipeline, hidden browser toggles, or driver defaults.
Quick path: download the statement → print from Acrobat/Preview with Color on → turn off Grayscale/Monochrome/Economode → in Chrome/Edge enable Background graphics or Use system dialog. This resolves color output for Fidelity statements on Windows and macOS.
Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your environment, please consult a verified expert on Whizz-Tech before making decisions.
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FAQ
Why do Fidelity statements print black & white from the website?
The embedded secure viewer can force a monochrome print path or hide color/background toggles. Download the original PDF and print with Color enabled in Acrobat/Preview.
How do I force Color when printing in Chrome or Edge?
Set Color (not B&W), enable Background graphics, or click Use system dialog to access your driver’s Color option. If the viewer still strips color, download and print outside the browser.
Acrobat still prints grayscale — what else should I check?
In Printer Properties/Preferences turn off Grayscale/Monochrome/Economode. In Acrobat, ensure “Print in grayscale” is unchecked. Update the printer driver/firmware if Color is missing.
Where do I download past Fidelity statements?
Go to Accounts → Statements & Documents, choose account and date range, then select the statement and use Download. Open the saved PDF in Acrobat for color-accurate printing.
Sources
- Fidelity Institutional — View/Print/Download statements
- Adobe — Printing complex PDFs (Acrobat/Reader)
- Microsoft — Printing only in B&W with a color printer (driver settings)
Filed under: Printers
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