Printer troubleshooting technician providing live chat help

Joe B.

Expert ★★★★★ 27,853 satisfied customers

Specialities: Epson Connect Email Print, Remote Print driver, Approved Senders List, SMTP/DMARC quirks, attachment handling

Epson Email Print fails — subject line rules, body printing, attachments-only, Approved Senders, file size & formats

Technician avatar Technician
Hey! We’ll get **Epson Email Print / Remote Print via email** working. Quick triage:
• Are you using the printer’s **Epson Email Print address** (e.g., xxxx@print.epsonconnect.com) or the **Remote Print driver**?
• What happens after you send the email — bounce, “queued” forever, or a blank/partial print?
• Does the printer have an **Approved Senders List** enabled, and what file types/sizes are you sending (PDF/JPEG/Office)?
• Is your email **HTML** with signatures, images, or legal footers?
Customer
Using the Epson **Email Print address**. Messages arrive (no bounce), but nothing prints or I get a cover sheet and then extra blank pages. Attachments (PDF and DOCX) are sometimes ignored.
Technician avatar Technician
Under **Epson Email Print**, the printer can output the **email body** and the **attachments**. If body printing is on and your email is **HTML** with signatures or tracking images, the device may produce a body page and then treat incompatible elements as blanks. Also, when **Approved Senders** is enforced, jobs from non-authorized emails are dropped silently on some setups.
Plan: 1) Set the correct **body vs attachments** behavior. 2) Check **Approved Senders**. 3) Conform to **file format & size** limits. 4) Sanitize subject/body (no special commands, minimal HTML).
Customer
Where do I change the body vs attachment setting? I only want the attachments to print, not the email text and signature.
Technician avatar Technician
Step 1 — Control what prints
• Sign in to the **Epson Connect** portal for your printer → open **Epson Email Print** → turn Print Email Body Off if you want **attachments only**. With it On, the **email body and attachments** both print by design.
• Subject line is used as a **job name**; avoid emojis/control characters. Keep it simple (letters, numbers, dashes).
• If you cannot access the portal, a workaround is to send a message with an **empty body** and only the attachments.
Customer
We’re using Gmail. Messages are HTML with a logo, social icons, and a long footer. Could that break printing?
Technician avatar Technician
Yes. **HTML emails** often embed tiny images or buttons; the printer tries to render them and you get blank/extra pages. Best practices:
• Send as **plain text** or attach the **clean PDF**; keep the email body short or empty.
• Remove signature graphics and tracking pixels; avoid tables/backgrounds in the body.
• If the body must print, prefer **simple text** (no gradients, no transparent PNGs).
Customer
About senders — sometimes my personal email prints, corporate email doesn’t. Where do I allow our domain?
Technician avatar Technician
Step 2 — Enable/curate the Approved Senders List
• In **Epson Connect → Email Print → Approved Senders**, add individual addresses or your domain (e.g., @yourcompany.com).
• When **Approved Senders** is On, messages from others are rejected/ignored. Add shared mailboxes (like sales@) explicitly.
• Ensure your corporate mail passes **SPF/DMARC**; some gateways drop spoof-looking mail to the printer address.
Customer
Do file types or size matter? One DOCX went through, another didn’t. Also we sent a 25 MB PDF once.
Technician avatar Technician
Step 3 — Conform to Email Print limits
• Stick to common, supported formats: **PDF**, **JPEG/PNG**, and modern **Office** files (DOCX/XLSX/PPTX). If a DOCX fails, export to PDF.
• Keep total email size modest (compress images; avoid 300+ dpi photos in emails). Large multi-MB messages can be dropped by your mail server or by Email Print processing.
• Send **attachments directly** (no cloud sharing links). If a file is password-protected or contains macros, it won’t print.
Customer
Sometimes the printer outputs the body but skips the PDF. Any specific subject/body quirks?
Technician avatar Technician
Quick checklist:
• **Subject:** plain ASCII; avoid emojis/quotes; under ~60 chars.
• **Body:** if printing body causes issues, set **Print Email Body = Off** in the portal or send an **empty body**.
• **Attachments:** one PDF per test; no special characters in filenames; keep names short.
• **Sender:** make sure the From: address is in **Approved Senders**.
• **Threading:** send a **new email**, not a long reply chain with inline images.
Customer
We also have the **Remote Print** driver installed on a Windows laptop. Is that different from Email Print?
Technician avatar Technician
Yes. **Remote Print** uses a driver to send jobs over the Internet and supports application-level options. **Email Print** uses your printer’s email address and parses the email + attachments. The **subject/body rules** here apply to Email Print. For best reliability, prefer **Remote Print** for Office docs; use **Email Print** for quick PDFs/JPEGs from phones.
Customer
Followed this — turned off “Print Email Body”, added our domain to Approved Senders, sent a clean PDF. It printed perfectly. Thanks!
Technician avatar Technician
Summary: For **Epson Email Print** issues: set **Print Email Body** per your needs, keep **subject** simple, send **plain text** or **attachments-only**, use **PDF/JPEG** with modest sizes, and maintain an **Approved Senders List**. When in doubt, try the **Remote Print driver** for complex Office files. Need hands-on help configuring the portal? Open the chat.

Quick answer: the accepted fix

Accepted fix when Epson Email Print fails: in the **Epson Connect portal**, turn Print Email Body Off to print **attachments only**, keep the **subject** plain, add your domain to **Approved Senders**, and send a clean **PDF/JPEG** with an empty body. Use the **Remote Print driver** for complex Office jobs.

Why Epson Email Print drops or misprints jobs

Epson Email Print can print the email body and attachments. HTML bodies with signatures, buttons, or backgrounds often create extra/blank pages. If Approved Senders is enabled and the From: address isn’t authorized, jobs are rejected. Keeping the subject ASCII-only and disabling body printing reduces parsing errors and improves reliability.

How to verify attachments-only behavior

From your mail client, compose a new message to the printer’s address with an empty body, simple subject (e.g., Invoice-test), and one PDF attachment (<3 MB). Confirm the **Epson Connect → Email Print → Print Email Body = Off**. If output includes a body page, re-check the portal setting and ensure your client isn’t auto-adding a signature or image footer.

Email formatting rules — quick troubleshooting tips

Most “email sent but nothing prints” cases are body rendering, sender authorization, or size/format limits.

Quick path: set **attachments-only** in the portal → send **plain subject & empty body** → keep to **PDF/JPEG** under a few MB → add **Approved Senders** → resend as a **new email** (not a long reply chain). If Office files fail, export to PDF or use the Remote Print driver.

Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your environment, please consult a verified expert on Whizz-Tech before making decisions.

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FAQ

Why do my emails print blank pages or a cover sheet only?

Because **email body printing** is enabled and your message is **HTML** with images/signatures. Turn Print Email Body Off for attachments-only, or send a plain-text/empty body with a PDF.

How do I allow my team to send to the printer address?

In the **Epson Connect portal**, enable **Approved Senders** and add users or your domain (e.g., @company.com). Non-approved senders are rejected/ignored.

Which is better for Office documents — Email Print or Remote Print?

Use the **Remote Print driver** for complex Office layouts. Use **Email Print** for quick, reliable output of **PDF/JPEG** attachments with simple subject/body formatting.

Can I print the email body and attachments together?

Yes — with **Print Email Body** enabled, Email Print will output the message body and attachments. Disable it to print attachments only.

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