Canon image.canon — login loop blocks Scan to Cloud (stuck on sign-in redirect)

Joe B.

Expert ★★★★★ 27,853 satisfied customers

Specialities: Canon image.canon, Scan to Cloud, Canon ID, PIXMA/MAXIFY/imageRUNNER, Networking & OAuth

Fix image.canon sign-in loop — Canon ID, OAuth consent, cookies/2FA, browser & device linking

Technician

Hey! We’ll get your Canon image.canon account out of the login loop so Scan to Cloud works again.
Quick context questions to target the fix: Are you signing in with a Canon ID or via Google/Apple? Which cloud is failing (Google Drive, Dropbox, OneDrive, Box)? Which browser/app (Safari, Chrome, Edge, Canon PRINT on iOS/Android, or the printer’s remote UI)? And is 2-step verification enabled?

Customer

I’m using a PIXMA TR8620a. When I try to connect image.canon for Scan to Google Drive, it sends me to sign in, I allow access, then it bounces back to image.canon and asks me to log in again. Endless redirect loop. Happens in Chrome and on my phone.

Technician

Got it. A Scan to Cloud login loop usually comes from cookies or token hand-off failing between image.canon and the cloud provider. Common triggers:
• Browser blocks third-party cookies or SameSite cookies after a redirect.
• Time/date mismatch on printer or router, so OAuth token timestamp is rejected.
• Old Canon ID session, stale consent, or a region mismatch (global vs EU endpoint).
• 2FA prompts not completing inside the embedded browser on the printer or Canon PRINT app.
We’ll clear the session, re-grant consent, and re-link the device.

Customer

Makes sense. Where do I start — on the PC browser or the printer?

Technician

Step 1 — Reset browser session & Canon ID
1) In Chrome/Edge/Safari, log out of image.canon and your Google/Dropbox/OneDrive account. Clear Cookies & site data for image.canon and the cloud site only (don’t nuke everything).
2) Re-open a new window (no extensions/incognito first). Ensure third-party cookies aren’t blocked and any content blocker allows image.canon.
3) Visit image.canon and sign in with your Canon ID. Confirm your region and email are verified in your profile.
4) If you previously linked a provider, Remove the connection under Services so we can request a fresh OAuth consent.

Customer

Done. Cookies cleared and I’m signed into image.canon again. What next?

Technician

Step 2 — Fix device time, firmware & network
• On the printer’s panel (or Remote UI), set correct Date/Time and Time Zone. Enable Auto time (NTP) if available.
• Update printer firmware via Settings → Device info → Update.
• Make sure you’re on the main Wi-Fi (no guest/captive portal). DNS should be automatic; avoid filtering that blocks oauth or accounts.google.com.
These prevent token expiry/clock skew or failed redirects.

Customer

Clock was off by 12 minutes — fixed and firmware updated. Still getting bounced when I connect Google Drive from the printer screen.

Technician

Step 3 — Authorize in a trusted browser and enter the code
• On the printer, choose Scan to Cloud → image.canon → Link with code. You’ll get a short code/QR.
• On your phone or PC, open the displayed URL (often https://image.canon/sts/) in Chrome/Edge/Safari and sign into the same Canon ID.
• Approve the cloud provider (Google Drive/OneDrive/Dropbox). Complete 2-Step Verification if prompted. When consent returns to image.canon, enter the code shown on the printer.
This bypasses the embedded webview and avoids many redirect loops.

Customer

That worked from the phone browser — consent succeeded. The printer now shows Google Drive linked. Test scan?

Technician

Step 4 — Test & set defaults
• Run Scan → Cloud and pick a small document. Confirm it lands in your chosen Drive folder.
• In image.canon Services, set the default destination (Drive/Dropbox/OneDrive), file type (PDF/JPEG), and auto-upload rules.
• If you also use a camera (EOS R/PowerShot) with Auto Upload, re-link it so photos route correctly.

Customer

The scan uploaded! If the loop returns later, what else should I check?

Technician

Advanced checks:
• Keep third-party cookies allowed for image.canon and your cloud domain; disable strict tracking prevention or add site exceptions.
• Pause ad-blockers or privacy extensions for the sign-in step.
• If you changed your Canon ID email or region, re-link services.
• For corporate networks, allowlist image.canon, canonid.com, and OAuth endpoints; avoid SSL inspection on those domains.
• If you see “authorization expired”, remove the provider in Services and re-authorize.

Customer

Good to know. We also use OneDrive at work. Can I link both Drive and OneDrive?

Technician

Yes — link multiple services and choose the destination at scan time. For enterprise Microsoft 365 tenants, make sure your admin allows third-party OAuth apps and hasn’t blocked Canon’s app ID. If consent is admin-restricted, request admin consent or use a dedicated service account for Scan to OneDrive.

Customer

Everything’s working now — no more login loop and files land in Drive. Thanks!

Technician

Summary: To fix a Canon image.canon login loop blocking Scan to Cloud, clear site cookies, allow third-party cookies, update firmware, correct device time, remove old service links, then authorize the cloud provider in a full browser using the printer’s link code. Re-link services if tokens expire. Need hands-on help? Open the chat.

Quick answer: the accepted fix

Accepted fix when image.canon keeps asking you to log in and Scan to Cloud fails: clear cookies for image.canon and your cloud provider, allow third-party cookies, update firmware & correct printer time, remove and re-add the cloud service, then complete OAuth/2FA in an external browser using the printer’s link code. This resolves most redirect loop cases.

FAQ

Step-by-step recap

1. Log out of image.canon and your cloud; clear cookies/site data for both.
2. Allow third-party cookies; disable strict tracking/ad-blockers for sign-in.
3. Update printer firmware; correct device Date/Time (enable NTP).
4. Remove old service links; re-authorize in a standard browser with 2FA using the printer’s link code.

Note for iOS/Android

1. On iOS Safari, turn off Prevent Cross-Site Tracking temporarily while linking.
2. On Android Chrome, ensure third-party cookies are allowed during authorization.

Sources

• Canon — image.canon service
• Canon ID — account & region settings
• Google — Manage third-party access
• Microsoft — OAuth & admin consent (OneDrive)
• Dropbox — Connected apps & tokens

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