Printer troubleshooting technician providing live chat help

Joe B.

Expert ★★★★★ 27,853 satisfied customers

Specialities: Windows (11/10), macOS (Sonoma/Ventura/Monterey), Printers, Photo workflows

Fix borderless printing not working (Windows 10/11 & macOS) — HP, Epson, Canon, Brother

Technician avatar Technician
Hey! Let’s get your photos printing edge‑to‑edge. Tell me the brand — HP, Epson, Canon, or Brother — and whether you’re on Windows 10/11 or macOS. Also, which paper size and app (Photos, Preview, Photoshop, Lightroom) are you printing from? The fix is usually choosing a borderless media size, enabling the driver’s borderless (no margins) mode, and correcting scaling.
Customer
Windows 11 laptop, Canon PIXMA. I don’t see borderless in the printer settings and my 4×6 photo prints with white edges. In Lightroom it sometimes gets cropped weirdly.
Technician avatar Technician
Got it. On Windows 10/11, borderless option missing usually means the driver isn’t set to a borderless paper size or the paper type doesn’t allow borderless. Common causes:
• The app is sending 4×6, but the driver is set to Letter or non‑borderless size.
• Paper type set to Plain (most printers allow borderless only on Photo/Glossy).
• Driver in Fit to page or Scale not 100%, which causes printer not printing full page photos or odd cropping.
We’ll enable borderless printing for your Canon and lock the scale to avoid cropped edges.
Customer
What do I click in Windows 11 to enable borderless printing for Canon?
Technician avatar Technician
Windows 10/11 — turn on borderless (Canon/Epson/HP/Brother):
1) In your app, click Print → open Printer Properties / Preferences.
2) Set Paper Size to a borderless variant (e.g., 4×6 Borderless, A4 Borderless). If there’s a Borderless checkbox, enable it.
3) Set Media Type to Photo Paper / Glossy to unlock borderless.
4) Under Layout or More Options, set Scaling = 100% and disable “Fit to Page.”
5) In the app’s preview, choose Scale to 100% and Fill (not “Fit”) if you want truly edge‑to‑edge. This prevents the printer not printing full page photos problem.
Customer
I’m on a Mac too with an Epson EcoTank. Photos look fine but the borderless toggle is greyed out in Preview and I get tiny white margins.
Technician avatar Technician
macOS — fix photo prints cropped edges / greyed borderless:
• File → Print → Paper Size: pick a size that literally says Borderless (e.g., “4×6 Borderless”). If you choose a non‑borderless size, the driver disables the feature.
• In the drop‑down (Preview / Quality & Media), set Media Type to Photo Paper and Quality to Best — many HP/Epson/Canon/Brother drivers allow borderless only with photo media.
• Set Scale 100% and choose Fill Entire Paper to avoid narrow white strips. If you prefer no cropping, use Scale to Fit → Print Entire Image (you’ll get slim borders).
Customer
My Brother printer still doesn’t show borderless on macOS. Is this a driver issue?
Technician avatar Technician
Enable borderless printing HP / Epson / Canon / Brother — driver notes:
• If you added the printer with generic AirPrint, some models hide borderless. Remove the queue and re‑add selecting the vendor driver (e.g., Epson/Canon specific).
• Install the latest packages: HP Smart/HP Easy Start, Epson Software Updater, Canon IJ/Professional Print, Brother iPrint&Scan. Borderless media lists expand with the correct driver.
• After installation, pick a borderless paper size and Photo/Glossy media to unlock the mode.
Customer
Even when borderless is on, my 5x7s get a chunk cut off. How do I stop Lightroom from cropping faces?
Technician avatar Technician
Prevent unwanted cropping:
• Match the aspect ratio to the paper before you print — 4×6 = 3:2, 5×7 ≈ 7:5, 8×10 = 4:5, A4 = ~1.41:1.
• In Lightroom/Photoshop, set the Crop overlay to the target ratio, then export/print.
• In the driver, choose Scale 100% + Fill for true borderless (slight overprint/expansion will trim at edges). Choose Fit to print the entire image (small borders).
Customer
What about paper settings? I’m using matte photo paper.
Technician avatar Technician
Borderless is often limited to Glossy/Semi‑gloss/Luster. Some models don’t support borderless on Matte or heavy fine‑art media. If borderless option missing in printer settings on matte, try a compatible Photo Paper preset or check the vendor list for borderless‑supported media. Use the rear feed if the driver recommends it for thicker papers.
Customer
Any tips to stop faint white lines on one edge?
Technician avatar Technician
Run a Nozzle Check / Printhead Cleaning and then enable the driver’s Borderless Expansion or Overspray slider (Epson calls it “Expansion,” Canon “Amount of Extension”). A bit of overprint prevents micro margins and fixes many “photo prints cropped edges macOS” complaints.
Customer
Can I save these settings so I don’t redo them every time?
Technician avatar Technician
Yes. Create a Print Preset named “4×6 Borderless Glossy” with the correct borderless size + media + quality + scaling. On Windows, save it in Printing Preferences → Profiles/Shortcuts. On macOS, set everything then choose Presets → Save Current Settings as Preset. This reduces mistakes and prevents the printer not printing full page photos issue.
Customer
Awesome — borderless prints look perfect now. Anything else to watch out for?
Technician avatar Technician
Summary: To fix borderless photo printing on Mac/Windows: pick a borderless paper size, set Photo/Glossy media, Scale 100%, and enable Borderless/Overspray. If the borderless option is missing, install the vendor driver (HP/Epson/Canon/Brother) and re‑add the printer. Need help choosing the right paper or preset? Open the chat — I’ll tailor it to your exact model.

Quick answer: the accepted fix

Accepted fix for borderless photo print not available or gets cropped (Windows 10/11 & macOS): select a Borderless paper size (4×6/A4), set Media Type = Photo/Glossy, Scale = 100%, and enable the driver’s Borderless / Expansion. If the setting is missing, install the HP/Epson/Canon/Brother driver (not just AirPrint) and re-add the printer. This resolves most cases of borderless printing not working and printer not printing full page photos.


Borderless option missing after driver/OS update — Windows 11 & macOS

If a recent update removed the setting, reinstall the vendor package and re-add the printer. On macOS, avoid generic AirPrint for models that require the manufacturer driver to expose borderless. On Windows, open Devices & Printers → Printing Preferences and choose a borderless paper size and compatible Media Type. This prevents photo prints cropped edges.

How to verify the fix

Print a 4×6 test from Photos/Preview. The print should be edge‑to‑edge without white margins. If you still see borders, check the app’s Fit vs Fill choice, driver Scaling, and the Borderless Expansion slider. Try a Glossy media preset if matte blocks borderless on your model.

Borderless photo printing — troubleshooting tips

Most issues boil down to paper size, media type, and scaling.

Quick path: pick a borderless size → choose Photo/Glossy media → set Scale 100% → enable Borderless/Expansion. If your model still hides the setting, install the latest HP / Epson / Canon / Brother driver and re-add the printer. Save presets for 4×6, 5×7, and A4 to avoid future mistakes and to fix borderless photo printing Mac / Windows fast.

Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your environment, please consult a verified expert on Whizz-Tech before making decisions.


Getting Started Is Easy

Ask for help, 24/7

Members enjoy round-the-clock access to 12,000+ verified Experts, including tech support, mechanics, vets, and more.

Expert will respond in minutes

We match you with an Expert who specializes in your situation. Talk, text, or chat — whichever you prefer.

Save time & money

No scheduling hassles or expensive consults. Membership can save you significant time and money each month.

FAQ

Why is borderless printing not working on Windows 10/11?

Choose a borderless paper size and set Media Type = Photo/Glossy. In Printer Preferences set Scaling = 100% and enable Borderless. Install the vendor driver if the option is missing.

macOS: how do I stop photo prints with cropped edges?

Select a size that says Borderless, choose Photo Paper, and use Fill Entire Paper or adjust the crop ratio to match the paper (4×6, 5×7, 8×10, A4).

Borderless option missing in printer settings — what now?

Re-add the printer using the manufacturer driver (HP/Epson/Canon/Brother). Some models hide borderless when added as a generic device or with unsupported media types.

How do I enable borderless printing on HP / Epson / Canon / Brother?

Open Printer Preferences → set Paper Size: <Size> Borderless → Media Type: Photo/Glossy → Quality: Best → enable Borderless / Expansion. Save as a preset.

Printer not printing full page photos — is this scaling?

Yes. Set driver scaling to 100% and in the app choose Fill for true borderless. Use Fit only if you want the entire image printed with small margins.

Common borderless problems and quick fixes
SymptomLikely causeQuick fix
Borderless option missing Wrong media size/type; generic driver Select Borderless size, set Photo/Glossy, install vendor driver
Photo prints with white edges Scaling/Fit to Page; no expansion Scale 100%, choose Fill, enable Borderless Expansion
Image cropped too much Aspect ratio mismatch Crop to paper ratio (4×6, 5×7, 8×10, A4) or use Fit Entire
Borderless blocked on matte Media not supported Switch to Glossy/Luster or check model’s supported media list

Step-by-step (Windows 10/11)

  1. Open Printer Preferences from your app’s Print dialog.
  2. Set Paper Size to a Borderless size (4×6/A4/5×7).
  3. Choose Media Type = Photo/Glossy and Quality = Best.
  4. Under Layout/More Options, set Scaling = 100% and enable Borderless/Expansion.

Step-by-step (macOS Ventura/Monterey/Sonoma)

  1. File → Print → select a Borderless paper size.
  2. In the options panel, set Media Type = Photo Paper and Quality = Best.
  3. Choose Fill Entire Paper (or set Scale = 100%) and enable any Expansion slider.

Sources

Matt Verified Icon
Matt ● replies in < 1 min
Technician Expert
⭐⭐⭐⭐⭐ Trusted by 27,000+ customers
Avatar
Alex · Expert's Assistant