Kofax AutoStore scan profiles not on panel — device license sync
Joe B.
Reviewed for technical accuracy
Specialities: Kofax AutoStore & ControlSuite, Unified Client on MFPs, Device Registration Service (DRS), licensing & workflow deployment
AutoStore profiles not appearing on MFP — device license refresh, DRS registration, Unified Client sync & workflow publish
Technician
• Vendor/model of the MFP and whether it’s running the Unified Client (Canon/Konica/HP/Lexmark/Ricoh)?
• Do you see a Kofax/AutoStore button at all, or is the menu empty?
• On the server: is the AutoStore service running, and is the Device Registration Service (DRS) healthy?
• Any recent changes to licenses, device groups, SSL certificates, or firewall?
Technician
Plan: 1) Refresh AutoStore/ControlSuite licenses on the server. 2) Verify the MFP is registered in DRS and is in the correct group. 3) Republish the process and force a Unified Client sync. 4) Clear panel cache / reboot device if needed.
Technician
1) On the AutoStore/ControlSuite server, open Configuration Assistant → Licensing.
2) Click Refresh Licenses (or Update license online). Ensure the AutoStore entitlements and device counts appear OK.
3) If the server has no internet, use your Licensing Entitlement Portal workflow (offline activation), then Refresh again.
4) Confirm under AutoStore Licensing that the Device licenses are active and not exceeded. If you freed devices recently, verify they show as Deactivated then re-activate the target MFP.
5) Restart the Kofax AutoStore Windows service after license changes.
Technician
• Open the DRS/Device Manager and confirm the MFP shows Registered/Active and not Pending.
• Check the MFP’s device group. Your AutoStore process (workflow) must be published to that exact group.
• If status is Submitted or Pending, restart the DRS service, validate the service account, and ensure firewall allows the management/API ports (usually HTTPS).
• If certs recently changed, reapply the trusted cert chain in DRS, then re-register the device.
• Save changes, then on the MFP sign out/in of the Unified Client or reboot the device to force a menu refresh.
Technician
• In AutoStore Process Designer, open the process and confirm the Capture component matches your device brand and version (e.g., Konica Minolta MFP Capture).
• In the component’s settings, verify Menu/Group targeting, button visibility, and any role-based access aren’t hiding profiles.
• Click Validate (or Get defaults from MFP if available) to pull supported options. Fix any invalid scan ticket parameters.
• Publish/Deploy the process again and restart AutoStore service to flush cache.
• On the MFP, refresh the client or reboot. You should now see the scan profiles on the panel.
Technician
• Confirm the MFP can reach the AutoStore server over required HTTPS/API ports (vendor client specific). No proxy/SSL inspection for that path.
• Ensure time/NTP is in sync; large skew breaks TLS handshakes and token auth.
• If you changed to SSL-only, reboot the device after server-side toggle. Some embedded platforms need a restart to reload endpoints.
• If the client uses a pinned certificate, deploy the new CA chain to the device trust store.
Technician
Technician
• Schedule a weekly license refresh and verify device counts before onboarding new MFPs.
• Keep DRS and AutoStore services monitored; alert on Pending/Submitted registrations.
• Standardize device groups and publish workflows to groups, not one-off devices.
• Version-lock your Unified Client on MFPs and align TLS settings/certificates with the server.
• Document ports, bypass SSL inspection for the AutoStore endpoints, and enforce NTP on devices.
Technician
Quick answer: the accepted fix
Accepted fix when AutoStore profiles are missing: Refresh licenses in Configuration Assistant, confirm DRS shows the device Registered/Active in the correct device group, then republish the workflow and restart the AutoStore service. Finally, force a Unified Client sync or reboot the MFP.
Why profiles go missing (licensing, DRS, groups & TLS)
Profiles usually disappear due to device license desync, an MFP stuck in Pending state in Device Registration Service, mismatched device groups, invalid scan ticket parameters, or TLS/certificate changes. A license refresh + republish forces the Unified Client to pull a fresh menu.
How to verify profiles are deployed
On the server, confirm your process state is Running and the target group contains the MFP. On the device, sign out/in to SSO or reboot. If the panel still shows nothing, validate the capture component (Get defaults from MFP), and check DRS logs for registration or certificate errors.
AutoStore — quick troubleshooting tips
Most “no profiles on panel” cases are licensing, registration, or workflow target issues.
Quick path: Refresh licenses → verify DRS registration & device group → Republish the workflow → restart services → refresh the Unified Client on the MFP. Check RBAC, NTP, and SSL if visibility is user- or site-specific.
Disclaimer: This information is AI-generated and intended for general guidance only. For advice specific to your environment, please consult a verified expert on Whizz-Tech before making decisions.
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FAQ
Why don’t my AutoStore scan profiles show on the MFP panel?
Usually a license sync issue, the device not registered in DRS, wrong device group targeting, or a workflow with invalid scan ticket parameters. Refresh licenses, confirm registration, republish, and restart services.
How do I force an MFP to pull the latest AutoStore menu?
After republish, restart AutoStore service, then sign out/in on the MFP or reboot it to refresh the Unified Client. Fix SSL/NTP issues if the device can’t reach the server.
Does SSO/role-based access affect profile visibility?
Yes. If RBAC limits a workflow to certain groups, other users will see a blank menu. Test with a known-allowed account or temporarily relax access to confirm.
Do I need to relicense every time I add devices?
No, but you must have available device entitlements. After adding devices, click Refresh Licenses and verify counts in Configuration Assistant.
Sources
- Tungsten Automation — Licensing AutoStore (refresh licenses)
- AutoStore — Troubleshooting tips (validate with MFP, defaults)
- Device Registration Service — Troubleshooting (registration & certificates)
Filed under: Scanning / Fax / Scan-to-email / Scan-to-cloud
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